I contacted the DMV office in my state, Oregon. They will give me a “continuous traveler” on my drivers license. I just need to do two things:
1. Bring a piece of mail showing where I receive mail for a bill or financial institution.
2. Give them a location where I will be for a certain amount of time i.e. 1 month, 6 months, etc.
I have to go into DMV to get the continuous traveler set up on my license. After that cis set up I just call in to update my location.
Arisana

The same afternoon I pinged Traveling Mailbox via live chat, the person responded and answered my questions regarding the secondary address being too long. I canceled postscanmail and signed up with Traveling Mailbox the same day. I’ve been a happy customer ever since.

Support matters.

thank you for the information I appreciate it.

I wouldn’t give any of the negative reviews here 100% credit. After running this business for nine years we’ve only lost one piece of mail.

We’ve refunded 100% of unsatisfied customers. Even shipped them their archived mail at great cost to us. We even forward mail to refunded customers that still arrives to us years later.

Some people don’t want to be satisfied and that’s fine by us. We do our job and we do it well.

Many of our customers have been with us more than five years and the earliest ones over seven. I still know most of them by name. Our business is all about relationships and I’m happy to be part of my customers’ ability to live a free life abroad.

So check us out for yourselves. You know internet chat forums often paint a much more negative picture than reality.

Brock, that’s horrible. Thanks for posting I was just about to sign up with them.

I love Traveling Mailbox. They have never shredded anything that I didn’t request them to shred. They hold my mail for up to 60 days for free unlike some of the others out there that only do 30 days or less.

It is odd that you posted that they are shed happy. I have no idea what that even means. Its very ambiguous with no substance behind the comment.

Hi Nora and Brock.

Thanks for sharing your experience with eSnail.ca. I’m sorry you had such a bad experience with our service. I had a long discussion with the team about it and we discussed where our service didn’t meet your needs and what we can change to fix that.

We did notice that we successfully forwarded your mail about a dozen times prior to that without incident. I could go into why your particular letter wasn’t sent immediately. It has to do with a difficult time with staffing changes during this Christmas rush and the language issue. None of our staff understands Mandarin and we wanted to make sure we understood what was a city and what was a province for the fed ex forms.

Still, that was far too long for you to wait for your mail. Typically in this situation We offer refunds and anything we can do to amend for problems like this, however, none of our employees can find the emails you sent after the request to send the letter. Please contact us at info@esnail.ca if you have a follow up, or just click create a task on the letter you want to forwarded. This is the fastest way to ask for service.

Exceptional customer service is something we strive for. I have personally driven important cheques and parcels to our customers free of charge. Its rewarding to meet our customers in person. We have even met our clients at the airport while on a layover and vicariously share in their travel-work lifestyle. This is something we pride ourselves on and I know you would have seen the same level of service if we had received your emails.

I will also email you and offer you my apologies personally. I would like to as you, if you can, to remove our coworkers name from your public complaint. They are a valued member of our team, however, it’s our team that let you down and they don’t deserve to be singled out publicly.

Thanks again and I look forward to following this up with you privately,

sincerely,

Stephan DuVal
eSnail.ca